Shipping / Returns
Shipping
We currently ship within the United States at this time. Your order will be shipped within 24 to 72 hours of receiving it. All orders are shipped USPS and include tracking. You should receive your order within 4-6 business days for Priority mail or 1 - 2 weeks for USPS Parcel Select from the time it ships out from Anchorage, Alaska.
Tracking your Order
All orders will receive a confirmation email with details to track your order. You’ll receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number. Please allow at least 24 hours for the tracking to be updated.
Clearance and Sale Items
ALL REGULAR PRICED, SALES & CLEARANCE ITEMS ARE FINAL SALES.
Items on sale or clearance cannot be returned or exchanged.
Clothing Returns/Exchange Policy
At this time, Mochi Boutique does not offer direct exchanges. Instead, clothes can be returned for a refund. Please email us at shop@mochiboutique.com within 14 days and advise us of your return for approval. Returns sent without our prior approval will not be accepted and may not be refunded. The clothing must have all original tags and be in the same condition as you received it.
The customer is responsible for any return shipping costs unless the item is damaged or incorrect.
Broken/Wrong Items
If the merchandise has manufacturing defects or broken pieces, (excluding all squishies) the items can be returned within 14 days of receiving and replaced if stock is available. Returns sent without our prior approval will not be accepted and may not be refunded. If we are unable to replace your items, a refund will be processed (excluding shipping fee). You will need to provide photos of the item(s) to our email shop@mochiboutique.com for approval. All returns should be shipped to the address below. Also, include a copy of your receipt with the order number. The customer is responsible for any return shipping costs unless the item is damaged or incorrect.
Mochi Boutique
Attn: Returns
1005 E. Dimond Blvd, Suite #5
Anchorage, AK 99515
We currently ship within the United States at this time. Your order will be shipped within 24 to 72 hours of receiving it. All orders are shipped USPS and include tracking. You should receive your order within 4-6 business days for Priority mail or 1 - 2 weeks for USPS Parcel Select from the time it ships out from Anchorage, Alaska.
Tracking your Order
All orders will receive a confirmation email with details to track your order. You’ll receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number. Please allow at least 24 hours for the tracking to be updated.
Clearance and Sale Items
ALL REGULAR PRICED, SALES & CLEARANCE ITEMS ARE FINAL SALES.
Items on sale or clearance cannot be returned or exchanged.
Clothing Returns/Exchange Policy
At this time, Mochi Boutique does not offer direct exchanges. Instead, clothes can be returned for a refund. Please email us at shop@mochiboutique.com within 14 days and advise us of your return for approval. Returns sent without our prior approval will not be accepted and may not be refunded. The clothing must have all original tags and be in the same condition as you received it.
The customer is responsible for any return shipping costs unless the item is damaged or incorrect.
Broken/Wrong Items
If the merchandise has manufacturing defects or broken pieces, (excluding all squishies) the items can be returned within 14 days of receiving and replaced if stock is available. Returns sent without our prior approval will not be accepted and may not be refunded. If we are unable to replace your items, a refund will be processed (excluding shipping fee). You will need to provide photos of the item(s) to our email shop@mochiboutique.com for approval. All returns should be shipped to the address below. Also, include a copy of your receipt with the order number. The customer is responsible for any return shipping costs unless the item is damaged or incorrect.
Mochi Boutique
Attn: Returns
1005 E. Dimond Blvd, Suite #5
Anchorage, AK 99515